Security & Privacy

We only collect information when you voluntarily submit it to us. For example this site gives you the opportunity to join our tour mailing list so that we may inform you about upcoming artist tours you may be interested in.

We use the information we collect from you to allow you to participate in our site based on your choices of artists and music. For example when you give us your email address to receive updates on an artist tour, your email address is added to our email list. On each email you receive from us you are given the opportunity to unsubscribe. When you unsubscribe, we remove your email address permanently from our mailing list.

We do not share personal information provided by you to anyone outside of Bluesfest Touring Pty Ltd and its partnership and affiliated group entities and our affiliated group entities and partner companies are required to protect your information in the same way we do. 

If you think we hold information about you which is incorrect or out of date please contact us and bring us up to speed with the correct details. We take reasonable steps to maintain the security of your personal information and to prevent unauthorised access to it by those who do not have a legitimate need for it. 

If at any time you wish to know what details we are holding about you, simply send us an email requesting your details.

What are cookies? 

A cookie is a small text file – containing small amounts of information – that passes to your computer through your web browser so that the website can remember who you are. We use tracking cookies to identify your device when you move between different digital properties so that we can serve targeted advertising to you. 

What data we collect

Through cookies, we collect information such as the browser and device you’re using, your IP address, your location, the site you came from, what you did and didn’t use our site/social media for, the site you visit when you leave us.

We collect your data when you purchase a ticket, contact us, use our website(s), apps and social media to help you get information about acts and shows you love. We may share your information with the Event Partner(s) such as artists or third parties agencies hired to work on the event directly. We’re always taking steps to make sure your information is protected and to delete it securely when we no longer need it. 

When visitors come to our site, third parties (such as Google AdRoll of Facebook) may place cookies on browsers to gather information about the user experience on our website. A pixel tag (sometimes referred to as a web beacon) is an invisible image with a line of code which is placed within an email message or web page and tracks back to a First or Third Party cookie. Further information on Google AdRoll’s Privacy policy can be found here. 

Our terms of use and privacy policy have been designed with you in mind. Our goal is to maintain your trust and confidence by handling your personal information with respect and putting you in control. How the notice applies to you will depend on the way in which you interact with us. If you require further information or have any questions, please contact us via the enquiry form on site and we will be in touch.

For information on how to opt-out from targeted advertising please see here or check out the Digital Advertising Alliance (DAA) Self-Regulatory Program for more info. 

We use industry-standard security measures to safeguard and protect your information. This includes taking reasonable steps to ensure your personal information is protected from misuse, loss, unauthorised access, modification or disclosure.